Recently I rented a camera from ATS Rentals for a music video project I am working on. I have to give them a shout out because they were so great to work with from start to finish! There are lots of camera equipment rental companies out there, but not a lot that go above and beyond. It was all the little details that made a huge difference for me.
First of all, communication was top notch…I knew what was going on every step of the way. I was sent plenty of emails to keep me apprised of what was happening next. I like to know exactly what is going on. I don’t like guessing.
Now, what are some of the little things that ATS did that made a huge difference, you ask? Well first of all, I got an email a few days before my rental was going to ship saying that they could send the equipment a day early (FOR FREE) so that I would have more time to test out the equipment and learn how to use it. Can you say AWESOME?! It is always nice to have a little more time with new equipment so you feel confident when you actually go to use it for your project.
Then next little thing was when I opened the package, I found a little treat…Pop Rocks. I haven’t had those since I was a kid and I kinda felt all giddy like a little school girl when I saw them. I mean, seriously what is more fun than Pop Rocks…the candy that explodes in your mouth. Its the little things I’m tellin ya!
Of course the most important thing was the equipment. It was in pristine condition. I’m talking like brand new condition. Love that. And the camera was stellar. It was exactly what I needed and functioned perfectly. It worked great for my project.
And finally, the last little thing that impressed me was the detailed instructions on how to return the equipment. They even included tape to tape the box closed. I’m serious when I say, ATS Rentals thought of everything. They also had a list of all my local UPS locals with addresses so I wouldn’t have to look that information up myself.
SO the big question is…will I rent from ATS Rentals again? HECK YES! I couldn’t be happier with my experience. Now go try out some new equipment you’ve been eyeing. Trust me you won’t regret it! http://www.atsrentals.com/cat–Rent-Digital-Cameras–133.html
And because every post needs a picture, here is one I took during the filming of the music video. And keep checking back for the actual music video, set to be released in June. Its going to be amazing! (If I do say so myself).